We understand that purchasing products online, without the ability to touch and try them on, involves risk. Our goal is to make shopping with us as enjoyable as possible. We’re always available to answer questions about sizing, but understand there are circumstances that necessitate a return or exchange. If for any reason you are not happy with your purchase, you can return your item(s) (except final sale or otherwise indicated) within 15 days of purchase for store credit (less shipping charges); or exchange for new merchandise.
- Returned/exchanged items must be unworn, unwashed, in original condition, and with receipt and tags attached.
- Shoes must be in original box with original packaging and tags attached
- After 15 days from the date of purchase, we will no longer accept the item(s) for return or exchange. Noticeably worn, washed, altered, or damaged items will not be accepted and will be returned to you.
- Please email Sales@OfficeHoursSLO.com to obtain return/exchange authorization. Upon authorization, please ship the item back to us within five business days using a shipping method that includes a tracking number. We are not liable for lost or undelivered packages. Return shipping address will be provided on return authorization.
- Returns will be processed within three business days from the date we receive your returned item(s), and the amount originally tendered will be issued in the format of store credit. Store credit is maintained on our end. You can email us at Sales@OfficeHoursSLO.com to obtain the amount of store credit you have, as well as to make an order using your store credit.
Exchanges will be processed as a return and re-purchase. Exchanges for a new size or color are based on availbility and stock on hand. Please email Sales@OfficeHoursSLO.com to ensure availability of your item and to process your new order, prior to shipping the original item back to us.
Please note that we are NOT able to accept exchanges on worn, altered, washed, or otherwise “used” items. Customer will be responsible for the return shipping cost, which must include delivery confirmation and tracking.